Technology Empowering
We use state of the art chat support applications like BoldChatPlus, WebSiteAlive and LivePerson to power your website with our support services. All these applications are widely accepted and well acclaimed in markets today. These come with inherent features like

Live Site Monitor
Get real-time information about your visitor as they browse through your site. Gather their IP address, browser configuration, the current page they are on, and see what link they clicked on to reach your site (also called the referrer). Also find out which country they are coming from (distinguished by their IP address), and all the web pages that they have visited in this session (called "footprints").

Chat Session Triggers
Our platform enables you to adopt a proactive approach to online sales, using permission-based technology.

ACD/Routing System
To ensure load balancing and efficient, accurate service, ACD/Routing System distributes chat requests to queues and agents based on parameters, such as skill group, agent level, volume and availability. This resourceful system routes each request to the most appropriate agent, so visitors receive accurate first responses to their inquiries, which increases the probability of converting browsers into buyers.

Concurrent interaction
Unlike telephone calls, which representatives can only handle one-at-a-time, this solution supports concurrent customer interactions.

Pre-defined scripts and phrases
Using a convenient library of scripted messages and answers, our representatives can quickly and efficiently move prospects through the sales cycle.

Chat history and page viewing
Gain valuable customer intelligence and assess behavior patterns by viewing past chat conversations, pages visited and shopping cart items.

Alert engine with dynamic content
Sophisticated message alert technology notifies agents when key visitors, such as respondents to marketing campaigns, come to your site. The system can either distribute content automatically or allow agents to engage them with unique offers not available or visible on your website.

Reporting and Analytics
Valuable information into your online sales operations and marketing initiatives with informative reports on conversion rates, abandonment points, points of entry, navigation paths, rules effectiveness and campaign performance. With real-time reports, you can track channel performance and review performance metrics.