Our Offer - How it Works

• We analyze the traffic statistics o your website to determine number of visitors, peak hours, average order size, abandonment etc. on your site and determine the number of people to be deployed for efficient chat support services.
  
• We enter into a contract with you for providing shift based or round the clock chat support service on your website.
  
• We make necessary modifications on your website to activate the chat support feature and depute our Chat Support Executives.
  
• Using the a real time Site Monitor, we track online visitors in real-time as they browse through your web site, finding out what page they are seeing, what country they are coming from, and how long they spend on their visit.
  
• When potential customers have a question about a product or service that needs a quick answer, they can engage in a chat session with us by clicking on a live chat button.
  
• When potential customers are just looking around and we see that they are spending more time on a particular page, we can then send them a Proactive Chat Invitation which can be a request to chat, a promotional coupon, or more information. This proactive session is only started upon the customer's permission.
  
• Our trained executives then use their sales and marketing skills to get to know my customer quickly and find out what exactly they are looking for and close the deal. With our services you can improve conversion rates, decrease abandoned shopping carts before a potential customer leaves your website.
  
• We send you complete reporting on customers handled, valid purchases along with logs of chat sessions for your review.
  
• The tariffs are as transparent as possible and largely depend upon skillset and shifts per day, payable on monthly basis.