At Sparrow we offer state of the art Website Chat Support Services to promote and support your products and services. Be it an online eCommerce store requiring to boost its sales or a component manufacturing company giving its customers benefit of online chat support. We offer you our state of the art Chat Support Services.

In this arrangement our Executives would act as your representatives and handle your online traffic for utmost customer satisfaction and a steep boom in online sales. Our well trained Chat Support Executives handle your online customers with utmost care just after few sessions of a customized training tailored to your needs.

Based on customer's business and requirements we work in following domains.

Online Sales Conversion Support
A virtual sales person concept, this concept finds its application mostly in commerce enabled stores where our executives track the behavior of your visitors and engage them in a chat session to close on a sales deal using their marketing tactics. All this happens with the permission of the surfer of course. Usage of this service gives you following benefits instantly

• Increases conversion rates
• Reduces shopping cart abandonment
• Increases average order size and incremental revenue
• Improves marketing campaign results and response rates
• Delivers immediate and tangible ROI

Online Product/ Services Support
If you are a company with a huge customer base, where your customers come back to your toll free lines for troubleshooting and complaint handling. Well, give them all a pleasant surprise, show them that you care by engaging our services for all kinds of technical/ non-technical support services through your website.

• Reduces customer complaints you your call centers
• Enhances response time to solve customer complaints as most answers to generic questions could be stored in the system and thrown upon request
• Increases customer loyalty owing to be a considered as a customer friendly organization
• Helps in making further sales to customers once they are engaged in a two way communication
• Delivers immediate and tangible ROI